Help Centre
Questions hosts and professionals ask most.
If your question is not answered here, contact our team and we will help.
How quickly can someone attend an urgent job?
Urgent and emergency jobs are shown to professionals covering your postcode who have marked themselves available. Response times depend on who is nearby, so we never promise a fixed arrival window until a professional has confirmed.
Who can see my access codes?
Access codes and key-safe details are never shown publicly or in search results. Job-specific access details are released only to the professional you have confirmed for that job.
What proof do I get that the work was done?
Professionals must confirm arrival, complete the checklist, write a short work summary and upload time-stamped before-and-after photographs before a job can be submitted for your approval.
How do payments work?
The intended model is that you authorise payment when confirming a booking, the funds are held, and the balance is released to the professional after you approve completion, less the platform fee. Payment features are marked as test mode until our payment provider is connected.
What if I am not happy with the work?
You can approve the work, raise a concern with the professional, or open a dispute. Disputes are reviewed by our team using the job history and evidence.
Which areas do you cover?
The West Midlands for now. We are opening further UK areas over the coming months — join the waitlist and tell us where you need us and we will let you know when we reach you.